Pomeroy

Facing delays in tech support? You’re not alone. Here are three hidden culprits that can hold things up.

1. Reporting Delay
2. Navigation Delay
3. Workaround Delay

Read more about them in our blog: https://buff.ly/osLkGWM

Start with the work, not the org chart!

Organizations that nail this approach thrive on flexibility to boost performance! It’s all about aligning the right capabilities with models that drive results.

When executed effectively, this strategy allows businesses to move quickly, manage costs, safeguard knowledge, and pivot as priorities shift. The mission is clear: place the perfect capability in the right form to achieve the success your business demands! 💪

🚨 By the time an issue is logged as a ticket, it may be too late.

Your service dashboard only captures problems once they’ve disrupted your employees. This whitepaper reveals alarming truths about what happens before a ticket is filed and how you can prevent issues from spiraling out of control.

Don’t wait until the disruption impacts your team. Get informed before it's too late. Download here: https://buff.ly/RDFLRy1

The future of winning organizations isn’t about hiring faster or cutting costs. It's about building a workforce that adapts, preserves knowledge, and flexes with the market.

🔍 Start with the right question—not "Who should we hire?" but "What must we own, what must we flex, and what result can we buy?"

💡 The result? A sharper Core. A smarter Flex. A portfolio that evolves with every shift in technology and demand.

The workforce of tomorrow isn’t bigger, it’s bolder. Ready to map your capability roadmap?

Stay One Lap Ahead

In F1, winning means sensing what’s happening, making the right call and acting in an instant. Your network should do the same. Join Pomeroy and HPE online on November 19th at 1 pm ET to explore how the HPE Self-Driving Network gets your infrastructure ready for the next lap.

Plus, five eligible attendees who join live will have the chance to receive a LEGO® Mercedes-AMG F1 W14 E Performance set.

Save your spot here: https://buff.ly/zNiamcF

Unlock smarter service with Pomeroy’s SmartField, powered by BanzAI™! 🚀

This innovative solution blends AI-assisted triage with seamless onsite support. Get ready for a data-driven approach to field service!

BanzAI interprets requests, gathers context, and guides decisions on remote actions or when to deploy onsite.

With SmartField, ServiceNow FSM takes the lead on field work orders, scheduling, and technician workflows. 📅🔧

Need on-site help? SmartField equips our technicians with essential diagnostics, skill requirements, and parts info. They'll be prepared and ready to resolve issues efficiently!

What the service desk sees is just part of the story. Most of the disruption happens before the ticket is even created.

IT fixes the issue in 11 minutes. But that employee spent 40 minutes figuring it out first.

The dashboard shows 11, but the business feels 51.

Read more: https://buff.ly/osLkGWM

🔐 𝗖𝘆𝗯𝗲𝗿𝘀𝗲𝗰𝘂𝗿𝗶𝘁𝘆 𝗶𝘀 𝗲𝘃𝗲𝗿𝘆𝗼𝗻𝗲’𝘀 𝗿𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝘆, 𝗯𝘂𝘁 𝗼𝗿𝗴𝗮𝗻𝗶𝘇𝗮𝘁𝗶𝗼𝗻𝘀 𝘀𝗵𝗼𝘂𝗹𝗱𝗻’𝘁 𝗵𝗮𝘃𝗲 𝘁𝗼 𝗳𝗮𝗰𝗲 𝘁𝗼𝗱𝗮𝘆’𝘀 𝘁𝗵𝗿𝗲𝗮𝘁𝘀 𝗮𝗹𝗼𝗻𝗲.

Cybersecurity Awareness Month is a great opportunity to step back and ask: 𝘈𝘳𝘦 𝘸𝘦 𝘴𝘪𝘮𝘱𝘭𝘺 𝘳𝘦𝘢𝘤𝘵𝘪𝘯𝘨 𝘵𝘰 𝘴𝘦𝘤𝘶𝘳𝘪𝘵𝘺 𝘦𝘷𝘦𝘯𝘵𝘴, 𝘰𝘳 𝘢𝘳𝘦 𝘸𝘦 𝘣𝘶𝘪𝘭𝘥𝘪𝘯𝘨 𝘢 𝘮𝘰𝘳𝘦 𝘳𝘦𝘴𝘪𝘭𝘪𝘦𝘯𝘵 𝘣𝘶𝘴𝘪𝘯𝘦𝘴𝘴?

Pomeroy helps organizations strengthen security across identities, networks, endpoints, cloud environments, and data through cybersecurity advisory, Zero Trust strategies, managed security operations, and AI-powered automation.

The goal is simple: 𝗶𝗱𝗲𝗻𝘁𝗶𝗳𝘆 𝗿𝗶𝘀𝗸 𝘀𝗼𝗼𝗻𝗲𝗿, 𝗿𝗲𝘀𝗽𝗼𝗻𝗱 𝗳𝗮𝘀𝘁𝗲𝗿, 𝗮𝗻𝗱 𝗸𝗲𝗲𝗽 𝘀𝗲𝗰𝘂𝗿𝗶𝘁𝘆 𝗲𝘃𝗲𝗻𝘁𝘀 𝗳𝗿𝗼𝗺 𝗯𝗲𝗰𝗼𝗺𝗶𝗻𝗴 𝗯𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝗲𝘃𝗲𝗻𝘁𝘀. Learn more here: https://buff.ly/1gnZX5p

One significant insight emerging from discussions on enterprise AI governance is that most risky AI behavior is not driven by malice. Employees generally aim to enhance their productivity by summarizing documents, expediting research, drafting communications, analyzing spreadsheets, or automating repetitive tasks.

In numerous instances, employees may lack a comprehensive understanding of how AI service providers manage uploaded data, the applicable data policies, or the boundaries of organizational compliance.

Healthcare professionals are under tremendous strain as reimbursement models struggle to keep pace with clinical advancements. This lag creates challenges for organizations facing margin pressures, especially with ongoing workforce shortages.

Many systems still operate on outdated fee-for-service models that prioritize volume over value, which doesn’t align with the complexities of today’s care coordination and home-based services. For sustainable growth, we must connect reimbursement reform with technology-driven efficiencies that ensure measurable outcomes for patients.