The Collective

Every business has customers. The goal is to turn them into regulars. ✦

Join us for The Regulars, an afternoon of candid conversations with leaders who know what it takes to build lasting relationships, earn referrals, and create unforgettable client experiences.

Featuring Mark Canlis, Mike Pavone, and Kim Tanner, we’ll explore the small details that make a big difference.

🍷 Food + drinks at 2 PM
📅 Thursday, October 22 | Panel at 2:30 PM
📍 Fidélitas Winery, Woodinville, WA

Come for the conversation. Leave with ideas worth putting into practice.

Every business has customers. The best ones create regulars.

So what separates a one-time client from someone who becomes a regular — the kind who returns, refers their friends, and talks about your business long after the deal is done?

That’s the conversation behind The Regulars, an afternoon of candid insights from three leaders who understand what it takes to earn lasting loyalty.

Meet the panel:
✦ Mark Canlis — Third-generation owner of Canlis, bringing a hospitality perspective shaped by one of Seattle’s most iconic restaurants.
✦ Mike Pavone — Co-founder of Windermere’s Pavone Kinzler Team, sharing what it takes to deliver consistently exceptional service at scale.
✦ Kim Tanner — Head of Retail Partnerships at HomeLight, offering insight into the relationships that shape the real estate and lending experience.

Expect real stories and practical takeaways on the details that matter most, the moments clients remember, and how to build a reputation that keeps your name top of mind.

🍷 Food + drinks at 2 PM
📅 Thursday, October 22 | Panel at 2:30 PM
📍 Fidélitas Winery, Woodinville, WA

Come for the conversation. Leave with fresh ideas, stronger connections, and new ways to create experiences your clients won’t forget.

Seats are limited. Don’t miss the opportunity to be in the room.
👉 Reserve your seat — https://www.tickettailor.com/events/thecollectivepoweredbycrosscountrymortgage/2422518

A night worth capturing. 📸

From first pitch to the final photo, we had the best time celebrating our partnership with the Mariners and sharing the ballpark with some pretty great people.

Good company, good baseball, and memories we’ll be keeping for a while.

At least it’s never too hot!

Haha all jokes 😆

Turning our coworkers into the years they’ve been working here! A visual resume..

We are here to help YOU, no matter how long it takes..

The mechanical bull was a big hit at our Team BBQ Event! Thank you everyone who came!

Whose fall was the best?

The life of a loan officer… endless emails

What name would you choose?