Consilium Software Inc.

Don't Just Monitor. Intervene When It Matters.

What if your supervisors could identify customer frustration, support agents, and prevent escalations while conversations are still happening?

With Consilium AI-Powered Supervision Intelligence, enterprises can:

✅ Detect Early – Identify sentiment shifts, compliance risks, and emerging issues in real time.

✅ Coach Smarter – Empower agents with live guidance, whisper coaching, and peer learning.

✅ Act Faster – Give supervisors real-time visibility to intervene before issues escalate.

The impact? Faster resolutions, more confident agents, improved productivity, and better customer experiences.

Because great supervision isn't about reviewing what went wrong. It's about making things right, in the moment.

💬 Is your contact center managing yesterday's issues—or improving today's conversations?

🔗 Explore more: www.consiliumsoftware.com

Wishing our customers, partners, and colleagues a joyful and prosperous Dussehra!

Warm wishes from all of us at Consilium Software Inc.

A merger makes one company on paper. It does not make one contact center.

A major telecom provider came out of one with more than 18,000 agent seats spread across four separate collaboration environments, each operating independently. Supervisory visibility stopped at the edge of each environment. There was no enterprise view of the customer to manage quality against.

Consilium deployed a single supervisory layer spanning all four clusters:

• One interface for monitoring, barge and whisper coaching across every site

• AI-enabled monitoring with automated call scoring, so quality is measured to one standard enterprise-wide

• Speech-recognition-based whisper coaching, delivered while the call is still live

• A 360° view of agent and customer interaction data, consolidated across clusters with AI-driven analytics

• Architecture designed to scale alongside the carrier’s 5G expansion roadmap

18,000 seats. Four environments. One supervisory view.

Read the full case study on www.consiliumsoftware.com

twimbit

Outbound success isn't about more calls. It's about smarter decisions and better outcomes.

With Consilium Outbound Intelligence, enterprises can:

✅ Optimize Collections – Prioritize by recovery potential, engage at the right time, and automate payment journeys.

✅ Accelerate Conversions – Connect sales, onboarding, and renewals through AI-driven, omnichannel engagement.

✅ Complete Customer Journeys – Seamlessly move from outreach to conversational AI, eKYC, live assistance, and e-signatures.

One intelligent journey. From first contact to final outcome.

💬 Is your outbound strategy focused on activity or outcomes?

🌐 www.consiliumsoftware.com

Wishing everyone across Canada a peaceful and joyful Thanksgiving. May your day be filled with gratitude, warmth, and love 🍁.

One Customer. One Context. Every Interaction.

Customers don't think in channels. They expect seamless experiences, whether engaging through voice, AI, social media, or live support.

Consilium Software Inbound Journey Intelligence & Secure Co-Browse connects these touchpoints into one intelligent customer journey.

✅ Smarter Routing – Understand intent, history, and urgency before every interaction.

✅ Connected Experiences – Carry customer context seamlessly from AI to human support.

✅ Intelligent Agent Assistance – Empower agents with real-time insights and next-best actions.

✅ Secure Co-Browse – Guide customers through complex digital journeys with confidence.

The impact? Faster resolution, less customer effort, greater agent productivity, and improved digital adoption.

All while extending your existing contact center investments.

Because great CX isn't about more interactions. It's about better resolutions.

💬 What's the biggest barrier to a seamless customer journey in your organization - disconnected channels, lost context, or complex digital processes?

Share your thoughts in the comments. Let's start a conversation about the future of CX.

🌐 www.consiliumsoftware.com

, what a week!

As WebexOne 2026 comes to a close, we’re leaving with one clear takeaway:

The future of CX isn’t just AI-powered. It’s intelligence-driven.

From conversations with , customers, partners, and CX leaders, one theme stood out - enterprises are looking beyond automation. They want AI that can understand context, make better decisions, orchestrate action, and improve every customer journey.

That’s exactly where Consilium Software is focused.

From Journey Intelligence and secure co-browse to AI- Intelligence, we’re helping enterprises turn their existing CX investments into smarter, more connected customer experiences.

A huge thank you to Cisco , Webex , our partners, customers, and everyone.

Great conversations. Strong partnerships. Even bigger ideas for what comes next. 🤝

Until next time, Austin. 👋

Most contact center modernisation stories start with a mess. Ten thousand agents. A decade of custom workflows. Two systems that refuse to talk to each other.

This one starts with twelve agents.

An electric vehicle brand was building customer operations for fast growth, with fragmented reporting, limited operational visibility, and no unified CRM layer. Agents were switching between applications and capturing call details by hand.

Consilium deployed the unified layer at the start, rather than after:

• Customer context on screen the moment the call connects, inside the agent's main window
• Call logging automated and notes AI-generated, instead of typed afterwards
• Reporting, floor management and operational KPIs centralised in one interface
• AI-driven analytics across interaction data and operations together

Twelve agents today, on an architecture built for what comes next.

The number of agents is the only thing that has to change later.

Read the full case study on consiliumsoftware.com

engagement is no longer about managing lists.

It’s about making the right decision before every interaction.

For banks, lenders, insurers, and financial services organizations, the questions are changing:

✅Who should we engage?

✅When should we engage them?

✅Which channel is most effective?

✅Should AI or a human take the next step?

Consilium Software brings customer intelligence, behavioral signals, channel performance, operational context, and compliance together to help enterprises move from list-led outreach to intelligence-led engagement.

📩 [email protected]

🌐 www.consiliumsoftware.com