TechSee

🔍 Why Visual Remote Assistance Should Be Your First Response - Not the Last.

Too often, Visual Remote Assistance (VRA) is treated as “Plan B”. ie: Something to deploy only after bots, call scripts or FAQs fail. But what if it was Plan A?

Here’s why making VRA your first move matters:
➡️ Clarity from the get-go - Instead of a blind Q&A, agents can “see what the customer sees” right away. That means faster diagnosis, fewer misunderstandings.
➡️ Higher confidence - Customers feel heard & taken care of. Agents feel more in control when visual data replaces guesswork.
➡️ Smarter systems - Every VRA session trains your AI: it feeds product IDs, resolution paths, visual cues. Over time your support gets quicker, more autonomous.
➡️ Better experience, better retention - When support feels effortless, fast, and expert, customers are more likely to stick around (and keep recommending).

If your customer ops involve physical products, complex devices, or help over distance, it's time to think appliances, telecom gear, smart home, etc. - putting VRA first could be a game changer.

More here 🔗
https://hubs.ly/Q03Kd78D0

A leading American consumer goods company recently deflected nearly 150,000 calls from its contact center.

How? 🤖📞 By using visual AI agents to automate product recall management.

Instead of overwhelming agents with repetitive, process-heavy calls, visual AI handled the process end-to-end.

The result? Saving time, cutting costs, and delivering a smoother customer experience.

Read the full story here 👉 https://hubs.ly/Q03JgwMY0

Retention is no longer just about discounts, bundles, or contracts.

Customers don’t just want fast internet, they expect it to work everywhere, all the time. The stakes? Churn, onboarding headaches, and frustrated users.

We brought together telecom leaders who’ve faced these challenges head-on. In this roundtable, they share what it takes to:
✅ Deliver whole-home reliability
✅ Redefine the “connectivity guarantee”
✅ Turn Visual Agentic AI into real CX impact

The session is now available on-demand. Tune in here to hear Domenico D'Ambrosio and guests: https://hubs.ly/Q03HhRzf0

The rules of connectivity have changed.

Telcos have already won the race to the home. Now the battleground is keeping customers there with seamless, secure, and reliable experiences.

In this on-demand expert roundtable, industry leaders unpack:
✅ Why the first 90 days matter most
✅ The hidden cost of invisible failures
✅ How Visual Agentic AI is redefining connectivity guarantees

If you’re driving CX, field performance, or digital transformation, this is one conversation you don’t want to miss.

👉 Watch now: https://hubs.ly/Q03FMJPC0

Low first-call resolution, repeat service visits, and frustrated customers are often caused by one simple problem: the “visual gap.”

When your agents can’t see what the customer sees, they’re just guessing.

So if your customer support metrics are stuck ⚠️ watch this Webinar Recap on the power of visual agentic AI - with Metrigy and Gavin Frank.

In the Webinar, you will discover more about:
What agentic AI really is
The “crawl, walk, run” framework
Watch a jaw-dropping demo
The end of expensive “truck rolls”

Watch here ▶️ https://hubs.ly/Q03FszYv0

We are excited to join forces with BrightContact in a new strategic alliance! This partnership will bring TechSee’s Sophie AI platform to more enterprises, enabling them to deliver smarter, faster, and more scalable service experiences.

Our Visual Agentic AI is a game-changer for customer experience, especially for industries like telecom, utilities, and consumer electronics where visual context is key. Through this partnership, we will help organizations improve service by integrating real-time visual intelligence and agent assist capabilities into their operations.

Bad data = bad AI.
In CX, if your AI can’t see what’s really happening, it’s guessing.

Great insights from Techsee's Brion Johnson in this CX Today article on why dirty data is quietly killing AI implementations.

🔍 Key takeaway:
If your data isn't structured, validated, or visual, your AI will guess, and often get it wrong.

✅ Brion’s sage advice:
Start with high-impact, visual interactions (like support or warranty claims), where AI can see, verify, and learn with clarity.
📉 Don’t scale AI on shaky data foundations.
📈 Do invest in visual intelligence and real-world context.

Worth the 5-minute read: https://hubs.ly/Q03CvTr_0

Is Your Approach to Dirty Data Killing Your AI Implementation? CX Today covers Contact Center news including Artificial Intelligence, Automation, Customer Engagement Center, Generative AI, Knowledge Management and more.

Full-home Connectivity is no longer a feature, it's the frontline.

In 2025, telecom providers face a stark reality:
Customers aren’t churning because of speed or price. They’re leaving because the connection doesn't consistently work, everywhere, all the time.

But we don't need to tell you that the experience gap is growing; it’s eating your margins.

Tools like Visual Agentic AI are redefining how providers deliver support, turning churn risks into loyalty drivers and truck rolls into digital resolutions.

📘 Read the full blog: Why Connectivity Experience Will Define Your Success in Telecom
👉 https://hubs.ly/Q03CvSv80

Product recalls often mean chaos. But they don’t have to.

TechSee’s latest blog shows how AI agents are transforming recalls from fire drills into fully automated, visual AI agent workflows.
✅ Launched in 24 hrs
📸 Image-based recall validation
📉 40% faster resolution
📈 Double-digit cost savings
🚫 0 additional headcount in the contact center

If you’re still handling recalls manually, it’s time to rethink.

👉 Read more: https://hubs.ly/Q03BhLVT0

Streamline the Chaos with AI Agents for Recalls Recalls are unpredictable, and highly disruptive. Sophie's AI Agents for Recalls are field-proven to automate recalls, compliance, and more.

“See the Solution” isn’t just a buzzword, it’s the missing link in Agentic AI and the next evolution in CX.

In an age of Agentic AI, when customers can show the issue, and see the resolution in real-time, trust is built, frustration drops, and resolution times shrink.

Put simply, customers don’t just want answers – they want to see their problems solved.

That means... No more guessing games, 🥇 no more trying to describe the indescribable, 🏆 and just fast, effective, visible support 💪.

This isn’t just a win for contact centers - it’s a win for the people they serve.

Read the full piece by CX Today to explore how visual intelligence is shaping the future of customer service:
🔗 https://hubs.ly/Q03B7JLk0

What ‘See the Solution’ Means: Why Visual Interactions Are the Missing Link in Agentic AI CX Today covers Contact Center news including Agent Assist, AI Agents, Artificial Intelligence, Automation, Customer Engagement Center, Visual Interactions and more.