ZELLIS

AI is becoming part of the team, whether it sits on the org chart or not.

We’re already seeing roles evolve around it. Marketers are expected to work with AI tools. Customer service teams are working alongside automation. Finance and admin teams are using it to move through processes faster. And managers are figuring out where technology fits into workflows that were once entirely human.

That changes the conversation around workforce planning.

Businesses aren’t just deciding who they need anymore. They’re deciding what the role should look like, which capabilities should sit with people, where AI fits, and how the two work together from day one.

For growing businesses, that could mean building very different teams from the ones they would have built even a few years ago.

The future of work isn’t about choosing between AI and people. It’s about designing for both.

If you’re rethinking how your team is structured and where you need additional capacity, let’s talk. 👋

🔗 Book a discovery call with us at zellis.com.au

LIVE COMMERCE IS GAINING GROUND IN AUSTRALIA 🎥🇦🇺

Live shopping has already become a major retail channel overseas, and Australia may be starting to catch up. New eBay research shows 40% of surveyed Australians are interested in shopping via livestreams, while categories including pre-loved fashion, collectables and refurbished tech are already gaining traction. eBay Live’s global annual GMV run rate has also grown nearly 8x year-on-year across its seven markets.

For Australian retailers, this signals another shift in how customers discover and evaluate products online. Live commerce brings product demonstrations, real-time questions and direct interaction into the buying journey, giving businesses another way to build trust and turn product discovery into a more engaging experience. It may not replace traditional ecommerce, but as consumer behaviour evolves, it’s a channel worth keeping an eye on.

📌 READ MORE: https://tinyurl.com/p9xs3bhv

You know that task you keep telling yourself will only take 10 minutes?

Then you do it again tomorrow. And the next day. And suddenly, you’ve spent hours on it by the end of the week.

Maybe it’s responding to customer enquiries.

Maybe it’s updating spreadsheets.

Maybe it’s processing orders, chasing follow-ups, managing appointments, or keeping your CRM up to date.

None of these tasks are necessarily difficult. But they’re taking up valuable time, and when you’re running a growing business, those hours could be going towards sales, strategy, customers, or your team.

That’s the point of the 5-Hour Test.

If a task is taking up 5+ hours of your week, stop and ask: "Do I really need to be the one doing this?”

It’s a question worth asking when your team is already stretched.

At ZELLIS, we support Australian businesses with the day-to-day work that keeps things moving, from admin and customer support to eCommerce operations, data management and more.

The goal isn’t simply to take work off your hands. It’s to give your internal team more time to focus on the work that genuinely needs them.

Got a task that’s eating up more time than it should? Book a discovery call with us and let’s see where we can help.👇🏼

🔗 zellis.com.au

AUSTRALIA LEADS THE WORLD IN AI AT WORK 🇦🇺

Australia has emerged as one of the world’s heaviest users of generative AI, with businesses moving quickly from experimenting with AI to using it as part of everyday work. The shift shows just how quickly AI is becoming embedded in Australian workplaces.

For Australian businesses, AI is no longer just something to test on the side. It’s becoming part of how teams work, solve problems and get things done, and businesses that learn how to use it effectively have an opportunity to improve productivity and stay ahead.

📌 READ MORE: https://tinyurl.com/bdzzur48

Your business can be profitable and still have money leaking out of it.

And usually, it isn't one massive problem.

It’s the small things that have become “normal”:

→ Your team spends hours every week manually moving data between systems.

→ A service is priced based on what competitors charge, not what it actually costs you to deliver.

→ Sales keeps pushing a product that generates revenue but has poor margins.

→ Managers spend time fixing the same operational issues instead of preventing them.

→ You’ve added software, contractors and processes over time, but nobody has reviewed whether you still need all of them.

Individually, these might not look like major expenses.

Add them up over 12 months, and they can have a very real impact on your bottom line. This is where consulting can create a quick return.

Instead of immediately telling you to “grow faster”, a good consultant looks at how the business is currently operating and asks:

Where are we spending more than we need to?

Where are we losing time?

Which activities actually contribute to revenue?

And what can we change without disrupting the business?

Sometimes, improving profitability isn't about finding another 100 customers. It’s about making the business you already have run better.

At ZELLIS, we work with businesses to identify operational inefficiencies, uncover opportunities and turn them into practical improvements, so growth isn't just about increasing revenue, but keeping more of it.

If your revenue is growing but your margins aren't moving with it, it might be time to look under the hood.

Book a discovery call with us and let’s find out where your business could be leaving money on the table.

🔗 zellis.com.au

AI is changing the way Australians shop. Is your business ready?

PayPal’s latest Australia eCommerce Index shows just how quickly AI is becoming part of the customer journey:

- 48% of Australians are already using AI for online shopping — rising to 62% among Gen Z

- 52% of Australian businesses are already deploying AI, increasing to 74% among large enterprises

- 57% of consumers use AI for price comparisons, while 51% use it for product comparisons

- Yet 93% have concerns about AI, with 80% citing fraud and security and 78% concerned about biased recommendations

Consumers are already turning to AI to discover, compare and make purchasing decisions. For ecommerce businesses, that means keeping up with how customers search, shop and interact with brands is becoming increasingly important.

At ZELLIS, we help businesses build and optimise ecommerce experiences that are ready for changing customer expectations.

Want to see where your ecommerce business can improve? Book a discovery call with us.

🔗 zellis.com.au

Online shopping isn't just a convenience anymore. It's part of how Australians shop every week.

PayPal’s eCommerce Index 2026 highlights just how embedded online shopping has become in everyday consumer behaviour. 99% of Australians under 75 shop online, while 63% make purchases at least weekly. On average, Australians complete 2.4 online transactions every week.

And the next generation of consumers is pushing that frequency even further. Gen Z averages 3.3 online transactions per week, reflecting how naturally shopping and digital payments fit into their everyday online experiences.

For businesses, these numbers point to something bigger than simply having an eCommerce website.

When customers are already comfortable discovering, comparing, purchasing and paying online, the digital experience becomes part of the brand experience. Slow websites, complicated checkout processes, poor mobile experiences or unnecessary friction can make it harder for customers to complete the journey.

The expectation isn't just to be online. It's to make buying online easy, fast and seamless.

As eCommerce continues to become a bigger part of everyday purchasing behaviour, businesses that invest in their digital customer experience will be better positioned to meet customers where they already are. Is your digital experience keeping up with the way your customers shop?

📊 Source: PayPal, eCommerce Index 2026 – Australia

RETAIL IS MOVING FROM BIG IDEAS TO REAL-WORLD EX*****ON

Retail Show Australia 2026 is putting the spotlight on what happens when retail strategy meets the realities of stores, operations, technology, supply chains and customer experience. With AI, automation, store design and retail technology becoming increasingly connected, the conversation is shifting from “What’s next?” to “How do we actually make it work?”

Taking place 22–24 September at the Melbourne Convention & Exhibition Centre, the event will bring together retailers, brands, technology providers and industry leaders to explore how innovation can translate into practical improvements across the retail ecosystem. For businesses navigating the next stage of retail transformation, it’s a timely conversation worth following.

📌 READ MORE: https://tinyurl.com/bdht4btr

The automotive industry is moving fast in 2026, particularly across Australia. From how customers research vehicles to how dealerships manage leads, technology and changing buyer behaviour are reshaping the way automotive businesses operate.

1. AI is becoming part of automotive retail.

AI is moving into lead follow-ups, customer enquiries, CRM management, marketing, pricing, and other day-to-day dealership processes. For businesses handling a high volume of enquiries, the opportunity is less about replacing people and more about reducing repetitive work and giving teams more time to focus on customers.

2. More of the buying journey is happening online.

Today's buyers can compare models, pricing, reviews, finance options, and vehicle availability before ever visiting a dealership. That makes your website, online listings, social channels, and response process important parts of the sales journey, not just supporting channels.

3. EVs and hybrids are gaining a bigger share of attention.

Australia's electrified vehicle market continues to develop, with more brands and models entering the market. For dealerships, parts businesses, and automotive service providers, this means adapting product knowledge, marketing, inventory, and customer support to a changing vehicle mix.

4. The aftermarket remains an important opportunity.

As customers hold onto vehicles for longer, servicing, replacement parts, accessories, and maintenance continue to create opportunities beyond the initial vehicle sale. For automotive e-commerce businesses, making it easy for customers to find the right product and confirm fitment is increasingly important.

5. Competition is getting harder to ignore.
More vehicle brands are entering the Australian market, giving customers more choice than ever. Price alone isn't enough to stand out. The businesses that make it easy to research, enquire, purchase, and get support can create a much stronger customer experience.

For automotive businesses, these trends all point in the same direction: the customer journey is becoming more digital, more competitive, and more connected.

The question isn't whether the industry is changing. It's how quickly your business can adapt to it.

Which of these trends are you already seeing in your market?

The way customers shop for automotive parts has changed.

Today, more automotive shoppers are browsing, comparing, and purchasing parts directly from their smartphones. That means your online store needs to deliver a fast, seamless mobile experience, from product discovery to checkout.

A mobile-optimized eCommerce store isn't just a convenience anymore, it's an opportunity to improve customer satisfaction, increase conversions, and stay ahead in a competitive market.